What To Look For When Hiring Your New Restaurant Staff

By Greg Garner

Sure-delicious food is important. Atmosphere, they say, is everything in the restaurant business. It is vital to have a clean establishment, this goes without saying. However, none of those factors are the most important thing that you need to be successful as a restaurant owner. The most important piece of the restaurant puzzle is the employees. You may not want to tell them this but without a great team, everything else can be perfect and you could still fall by the wayside. The development of a good team starts during the hiring process. Here is what you will need.

— Cooks:

They are one of the most important parts of the team. No matter what you do, you have to have at least one experienced cook on your cooking team.

— Kitchen Help:

These are not cooks but are helpers who have expressed a keen interest in learning to cook or are cooking students. They also bus tables and wash dishes.

— Host:

The most important part of your wait staff, the host is the first impression your customers get of your staff.

— Wait Staff:

If your restaurant staff were an army, the wait staff would be the infantry. These foot soldiers are on the front line of the customer loyalty battle.

Give That Man A Cookie

The difference between a chef and a cook is that a chef has some kind of professional connection, real of entitled that adds to the restaurants image. Outside of that, there is no difference at all. What you do not want in your kitchen is an enthusiastic amateur cook unless you have an experienced cook looking over his or her shoulder. The more cooks you have, the better. An average small to medium sized restaurant kitchen will need three, minimum. Two of these cooks need to be executive cooks with experience. The rest can be line cooks aspiring to be executives.

Kitchen Help

Your kitchen help are basically wannabe cooks who wash dishes, bus tables, wait tables in emergencies, and can sub for a cook in an extreme emergency. They are the crossed trained ninjas of the restaurant world. Treat these individuals with respect because they can do it all and usually do so with a smile on their faces. You will know who they are the moment you meet them during the interview process.

The Hostess With The Mostest

The host is the face of your restaurant. They should be the most personable person in the building and extremely fast on their feet. The happier a personality you will never meet, the host or hostess should be the kind of person who has to have their smile surgically removed when they go home at night to give their face muscles a break.

The Foot Soldiers

Your wait staff does all the work outside the kitchen. They get up close and personal with the customer and need to be customer service specialists. If you are lucky, you will have a great wait staff. Treat them right and they will treat your restaurant like their home away from home. You know when you have a good wait staff by the amount of fighting for the hours you can offer. If you are lucky enough to have the kind of staff described above, there is no telling how successful you can be.

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